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Effective June 27, 2008
NEDA Telecommunications, Inc. and its subsidiary and affiliated entities (collectively, "NEDA Telecommunications") respect and are committed to protecting the privacy of our customers. In this Policy, NEDA Telecommunications and its subsidiaries and affiliates are collectively referred to as the "Company." As a leading provider of telecommunications and related products and services, we recognize that we must maintain the confidentiality of every customer's telephone calling and other account information.
We also respect and protect the privacy of those who visit our Web sites. Advances in technology have led to the rapid expansion of online services, as well as privacy concerns unique to the online environment. We recognize the need to maintain the confidentiality of information that Web visitors reasonably expect to remain private.
This Policy addresses the privacy of NEDA Telecommunications retail customers and Web visitors in the United States. This Policy also identifies the types of data and information we collect, how we use it, how you can control its use and the steps we take to protect it.
This Policy supersedes and replaces all previously posted privacy policies. Notwithstanding the foregoing, when you sign up for certain NEDA Telecommunications services, you may agree to additional privacy policies that address service-specific privacy practices.
Personally identifying information
The primary focus of this Policy is non-public information that identifies or that is linked to the identity of a particular customer or Web visitor, sometimes referred to as "personally identifying information" or "PII." Examples of personally identifying information include combinations of name; address; e-mail address; user IDs and passwords; telephone number; billing, payment, usage, credit and transaction information (including credit card numbers, account numbers and/or social security number); and demographic information.
We collect personally identifying information regarding our customers, including information customers give us, information collected as a result of the customer's relationship with us and information we obtain from other sources.
We also collect personally identifying information that our Web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address) when registering on our Web sites; ordering NEDA Telecommunications products or services; sending us e-mail; responding to our surveys; entering contests or sweepstakes; or in connection with online ordering or billing functions. As a general rule, you can visit NEDA Telecommunications Web sites without revealing personally identifying information. However, some portions of our Web sites may be accessible to you only if you register with us and, if you choose to register with us, you may be asked to provide the Company with personally identifying information.
NEDA Telecommunications uses personally identifying information to better understand your needs and interests, and to provide you with better service. Once you choose to provide us with personally identifying information, it will be used to support your customer relationship with us, and we will not disclose your personal information to others in any manner contrary to the terms of this Policy. Notwithstanding the foregoing, please note that the decision to provide us with your personally identifying information is purely voluntary, and you will have an opportunity to decline to provide such information each time we request it.
When you supply information about yourself for a specific purpose, we use the information for that purpose. For example, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, or to update you on services and benefits. We also may use your personally identifying information for the following general purposes:
We may aggregate the personally identifying information of different customers or Web visitors to produce data about a group or category of services, customers or Web visitors. For example, we might use aggregate data about the types of services our customers have generally purchased at the same time in order to develop attractive bundled service offerings. Such aggregate data, however, will not reflect any personally identifying information of any specific customer or Web visitor.
Non-personally identifying information
Non-personally identifying information is data about usage and service operation that is not associated with the identity of a particular customer or Web visitor. Examples of non-personally identifying information include your browser type and the pages visited on our Web sites.
Personally identifying information we disclose to third parties
In general, NEDA Telecommunications does not sell, lease or otherwise disclose personally identifying information to third parties without your consent. The following exceptions to this general rule apply:
"Do Not Call" Lists
We comply with all applicable laws and regulations regarding "Do Not Call" lists. Residential consumers may request that they be removed from NEDA Telecommunications's telemarketing lists at any time, including when a marketing and promotional call is received or by contacting a NEDA Telecommunications representative. Where required by state laws and/or regulations, we also honor requests from business customers to be removed from our telemarketing lists.
Customer Proprietary Network Information In the normal course of providing telecommunications services to our customers, we collect and maintain certain customer proprietary network information, also known as "CPNI." CPNI includes the types of services you buy, how much you use those services and how they are provided, as well as related billing information for those services. Your name, address, and telephone number are not CPNI.
The Company complies with all applicable laws and regulations regarding CPNI. If NEDA Telecommunications is your telecommunications carrier and you have a question about CPNI, please contact us. We will be happy to answer any questions you have about CPNI and provide you with a detailed explanation of your options under federal law to restrict the use of CPNI.
Web usage information we collect and use
Cookies and Web beacons
NEDA Telecommunications collects information about your computer hardware and software - for example, your IP address, domain name, and access times - using "cookies." Cookies are files that Web browsers place on the computer of a Web visitor and that identify such visitor as a unique user.
We, or a third party acting on our behalf, may use Web beacons (also known as "clear gifs" or "one-pixel gifs") in certain of our Web pages and e-mails to gauge the effectiveness of our marketing campaigns and e-mail correspondence. For example, we may use Web beacons in our HTML-based e-mails to let us know which e-mails have been opened by the recipients.
You can configure your Web browser to alert you when a Web site is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You can also set your browser to disable the capacity to receive cookies or you can delete cookies previously accepted. Some NEDA Telecommunications Web pages (and other Web pages) may not work correctly if you have cookies disabled.
When you interact with our Web site, we strive to make that experience easy and meaningful. Our site uses session cookies to track Web visitor behavior and to allow our customers to immediately save their user IDs, as well as personal settings on specific pages. This allows us to process your information and quickly log you into the product. Session cookies also help us make sure you are who you say you are after you have logged in.
We use persistent cookies, which only NEDA Telecommunications can read and use, to identify the fact that you are either a NEDA Telecommunications customer, or a prior NEDA Telecommunications Web site visitor. We are especially careful about the security and confidentiality of the information stored in persistent cookies. Users who disable their Web browsers' ability to accept cookies will still be able to browse our Web sites; however, they may lose some of the functionality provided by the use of persistent cookies.
You can prevent our Web sites from using cookies or be notified when a cookie is being used by following the instructions below. However, cookies must be enabled for My Account to function properly. Instructions on enabling and disabling cookies are listed below.
How to enable cookies
To enable cookies, follow the instructions below for the browser version you are using.
How to disable cookies At any time, you may choose to change your browser settings to disable cookies; however, please be aware that cookies may be required to complete certain functions on our Web sites, such as ordering online. To disable cookies, select "Help" from the toolbar of your browser window for directions. For additional information about cookies, visit www.cookiecentral.com.
We may use advertising companies to deliver ads for NEDA Telecommunications-offered services and products on our Web sites or on third party Web sites. These online ads include, but are not limited to, banner ads. These online ads may contain third-party cookies or Web beacons that allow tracking of visitors' responses to our advertisements, which responses assist us in measuring the effectiveness of our ads. Although these third parties may receive anonymous Web usage information about ad viewing on such Web sites, we prohibit them from using this information in any manner contrary to the terms of this Policy.
Our email marketing practices
We periodically send our customers news about products, new offers, and special promotions by e-mail. When you become a NEDA Telecommunications customer, you are automatically signed up to receive these e-mails. We do not provide your e-mail address to third parties for the marketing of third-party products without your consent.
If you are a NEDA Telecommunications customer, to update your e-mail address for special offers and products, or to stop receiving e-mails about specials on products and services, log in to "My Account," select "Account Profile" in the left navigation menu, and under "Your e-mail preferences," select the link that matches your preference. If you would like to enroll or learn about the benefits of My Account, read our FAQs or enroll now. If you are not enrolled for My unsubscribe here.
Our policy on online access by children
NEDA Telecommunications Web sites are not designed to attract children under the age of 13, and we do not knowingly collect personally identifying information from anyone under the age of 18. NEDA Telecommunications comply with all applicable laws and regulations, including the Children's Online Privacy Protection Act (COPPA), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under the age of 13.
Ordering online products and services from NEDA Telecommunications is limited to adults (age 18 or over or as otherwise legally defined).
Links to other Web sites
This Web site and other NEDA Telecommunications Web sites may provide links to Web sites maintained by third parties. We provide these links for your convenience. The Company makes no endorsements or representations regarding the content, security or privacy of any third-party Web site.
To access your NEDA Telecommunications bill, make payments or shop in our online store, you will need to create an account. Your account is protected by a password that you choose. We will ask for your name, email address, billing address, telephone number and other personal information. If you wish to pay by credit card, we will also ask for your credit card information which will be maintained in encrypted form for your protection. This account information is kept along with your order history. You can view your account information and the status of your orders by clicking on the My Account page at any time. In addition, we also log information about your visit, including your IP address, domain type (e.g., .com, .org), the URL from which you came to the NEDA Telecommunications Web site, and the NEDA Telecommunications Web pages that you view.
The personally identifying information you provide to purchase merchandise is used to fulfill your order. In addition, you may choose to receive an email newsletter with special promotions, new arrivals or new features of the site. You can remove yourself from our newsletter list by changing your selection on the My Account page at any time. In addition, we use log information from My Account in order to enhance the operation of the site. We do not correlate personally identifying information collected in My Account with any other information that you provide when using other sections of our Web sites.
When you visit My Account, we set a cookie on your computer to help identify you, customize your experience, maintain your account and order information. You must accept the My Account cookie if you wish to access your bill, make payments or shop for NEDA Telecommunications products and services online.
The personally identifying information that you provide to My Account, including your credit card information, is maintained on secure servers and protected by industry-standard Secure Socket Layer encryption. When entering personally identifying information, look for an icon at the bottom of your browser window that indicates you are on a secure page.
You can access and edit your account information at any time by logging in and clicking on the My Account page. You may update your name, address, e-mail address, and personal preferences in the My Account section of the Web site. If you would like to update this information now, please log in to My Account. You must enroll in My Account to access and update your personal information. If you have not enrolled, click here to do so.
If you have questions about the status of your orders or any other questions about My Account, please contact us.
As stated above, NEDA Telecommunications respects and is committed to protecting the privacy of our customers. All NEDA Telecommunications employees are subject to the Company's Principles of Business Conduct, as well as various federal and state laws and regulations. The Principles require all our employees to follow every law, rule, regulation, court and/or commission order that applies to our business at all times. In addition, the Principles specifically require compliance with legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of the standards embodied in the Principles of Business Conduct may be subject to disciplinary action, up to and including termination.
We employ security measures designed to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, including personally identifying information. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifying information. For example:
If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
We reserve the right to update this Policy to reflect any changes we make in order to continue to serve the best interests of our customers and Web visitors and will timely post those changes. Please periodically check our Web sites for changes to this Policy. You should be able to readily determine whether any changes have been made by comparing the date stamp at the top of this Web page with the date stamp at the top of the Web page on which the revised Policy is located.
If, after reviewing this Policy, you still have questions or concerns about your privacy, feel free to email ITfirstname.lastname@example.org. We will be delighted to answer your questions.
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